Privacy Policy

Last updated: 14 May 2026

This Privacy Policy explains how Alder Cleaning Solutions Ltd handles personal data when providing Kleovo, a cleaner operations app for cleaning businesses.

1. Who we are

Kleovo is owned and operated by Alder Cleaning Solutions Ltd. For the personal data we collect to run accounts, billing, support and service administration, Alder Cleaning Solutions Ltd is usually the data controller.

2. Customer business data

When a cleaning business uses Kleovo to manage its own clients, cleaners, staff, jobs, properties, notes, photos, invoices and communications, that cleaning business is usually the data controller for that data. Alder Cleaning Solutions Ltd processes it to provide the app.

3. Personal data we may process

• Account details such as names, email addresses, roles and login activity.
• Cleaning business records such as client contact details, property notes, job schedules, cleaner assignments, invoices and payment status.
• Cleaner app records such as job status updates, clock entries, completion notes and proof photos where enabled by the business.
• Technical data such as device, browser, IP address, logs, security events and usage data.
• Support and communication records when you contact us.

4. How we use personal data

• To provide, secure, maintain and improve Kleovo.
• To create accounts, authenticate users and manage permissions.
• To process job, client, property, cleaner, invoice and payment workflows requested by users.
• To send service messages, support replies, security notices and account updates.
• To meet legal, accounting, security and compliance obligations.

5. Legal bases

We process personal data where needed to perform a contract, comply with legal obligations, pursue legitimate interests such as service security and improvement, or where consent is required and has been given.

6. Sharing personal data

We may share data with trusted service providers that help us host, operate, secure, support or improve Kleovo. We may also share data where required by law, to enforce our terms, or to protect rights, safety and security. We do not sell personal data.

7. International transfers

Where personal data is transferred outside the UK or EEA, we will use appropriate safeguards where required by data protection law.

8. Retention

We keep personal data only for as long as needed for the purposes described in this policy, including providing the service, keeping business records, resolving disputes, maintaining security and meeting legal obligations.

9. Security

We use technical and organisational measures designed to protect personal data. No system is perfectly secure, so users should also protect their passwords, devices and account access.

10. Your rights

Depending on your location and the data involved, you may have rights to access, correct, delete, restrict, object to processing, request portability, or withdraw consent. Where your data is controlled by a cleaning business using Kleovo, we may direct your request to that business.

11. Cookies and similar technologies

Kleovo may use cookies or similar technologies to keep users signed in, protect accounts, remember preferences, measure usage and operate the app.

12. Changes to this policy

We may update this policy as Kleovo changes or legal requirements develop. The latest version will be posted on this page.

13. Contact

Questions or requests about privacy should be sent to Alder Cleaning Solutions Ltd using the contact details provided in your account, on our website, or in any service agreement we have with you.